In the unusual event of a delay to the despatch of your order you will be contacted at the earliest opportunity. We aim to despatch all orders within 1-2 business days. If you opted for delivery, you will receive an email when the goods have been despatched to the couriers with details so you can track our order. If you opted to collect in store you will receive an email to inform you when your goods are ready for collection. Total Tools reserve the right to change or withdraw free delivery at any time. Remote areas are excluded from free delivery and you will either be charged delivery at checkout or may be contacted prior to delivery to confirm delivery charges if necessary.Orders that include or items that are classed as dangerous goods.Orders and/or items that are deemed bulky, large or heavy.Most products are included in free delivery, however some are excluded as follows: You'll be able to see if they do during the checkout process. Just bear in mind not all stores will have everything in stock. If you don't want to pay for delivery or need to ASAP, you can pick it up in store. For Further Informationįurther information may be obtained in-store at any of our stores nationwide or online at For the most effiicent response please use the contact us page, or alternatively email In Store Total Tools reserve the right to terminate or amend the price guarantee policy at any time without notice. Special event, club or membership offers, third party promotions or prices not available to the general public.Products distributed by unauthorised dealers / parallel importers.Advertising errors where competitor has published a rectification notice.Blemished, seconds, refurbished, damaged or ex demonstration stock.Products for sale via auction, stock liquidations, fire sale, sale or clearance (including eBay).Trade/commercial quotes and/or large volume/bulk purchases.The competitors price excludes finance, installation, bundling, rebates, cash back, coupon offers, loyalty rewards or free bonus goods.The competitors price is lower than our price on the day the price guarantee is requested (day of purchase).The competitors price of the product must be inclusive of delivery fees, taxes and charges.Product must be in stock at the competitor.Product must be currently advertised in print or electronic media (Including newspaper, catalogue, radio, television advertising or online).Product must be identical (same brand, colour, model #).Terms & Conditionsįor eligibility, the following terms and conditions need to be met We will verify the price, and then immediately match any current advertised price (Terms & Conditions apply). Simply visit a Total Tools Store or contact our online team with evidence of a cheaper price (print out or website link). Check online or instore for the latest price. Īt times prices have moved in the market, and our in store and online price for printed catalogue items may be lower. Should you find a lower advertised price for the identically stocked product elsewhere, we will happily match the price. We check our prices daily against our competitors to ensure you can shop online or instore with the confidence you are buying at the very best price, every day. Please note, you cannot return bespoke or made-to-measure items unless they are faulty.Total Tools - Low Price Guarantee Policy (Terms & Conditions)Īt Total Tools we offer Low Prices, every day, guaranteed. There is no charge for faulty items being collected. You can arrange for the items to be collected, for a fixed fee of £9, by contacting our Customer Services team. You would need to return these items direct to the supplier, unused and in their original packaging, at your expense. Items delivered direct from suppliers cannot be returned through a store. This may be by email, phone call or text message. Where possible, suppliers will update you with delivery information. Items that come direct from a supplier will be delivered by the courier chosen by the supplier. If the supplier cannot deliver to your postcode or we believe your order may take longer, we will try to tell you beforehand. Delivery to remote or offshore postcodes may take a little longer than the advertised lead time. Most of our suppliers can deliver to any UK address. We will pass the details you give us, including delivery details, your email address and your phone number, to the relevant supplier. If your order contains items stocked by us and items that come direct from the supplier, your order will be automatically split and processed accordingly. Lead times are shown on the product and trolley pages and are always advertised in working days (Monday to Friday). This item will be delivered directly by our supplier.
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